REFUND & EXCHANGE POLICY
We are committed to ensuring you have a great shopping experience with us.
Defective or Damaged Products
If you receive a defective or damaged product, we will be happy to assist you. Please contact us within 48 hours of delivery with clear photos and your order details so we can review the issue.
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Got a defective item? No worries, we'll take care of it!
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Returns? Only if we messed up (wrong item or it's defective).
Size & Fit Responsibility
We strongly request customers to carefully check the size chart provided on each product page before placing an order.
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Size matters: Please double-check our size chart before you order for the best fit.
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Since many of our products are made to order, we do not offer refunds for size-related issues.
REFUNDS
Please note that we do not offer monetary refunds. We only provide:
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Exchanges, or
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Store credit (credit note)
Store Credit Option
If you prefer, we can issue a credit note instead of an exchange. This can be used toward a future purchase with us.
EXCHANGE POLICY
We do offer exchanges under eligible circumstances.
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The exchange process takes approximately 5–7 business days after we receive the returned product.
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Once the returned item passes quality inspection, the replacement product will be dispatched within 48 hours.
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The product must be unused, unworn, and in original condition with tags.